www.poolsidevilla.com

The sending of the on-line booking form confirms your acceptance of the terms and conditions set out below and shall be binding on all persons stated on the booking form. Each booking will be confirmed by the owner, as soon as possible after receiving the booking form and deposit and only on receipt of this confirmation by you will the booking be treated as confirmed. Once the owners have confirmed the booking to you and you have paid a deposit, the named person on the booking form will be responsible for the total rental price of the property, as agreed. The remaining balance of the agreed rental cost must be paid twelve weeks prior to your departure. If the full balance of the rental cost is not paid as in accordance with these booking conditions, we reserve the right to cancel your booking. In these circumstances your reservation deposit will be forfeited.

A Damage Deposit in an amount specified in the accompanying paperwork in the form designated by the Owners at the time of booking shall be provided to the Owners, who shall hold said Damage Deposit until the premises have been inspected upon the Guest's departure. The premises will be inspected both before and at the end of each rental. Once it is determined that the property is in satisfactory condition, the Damage Deposit, or the balance thereof, will be returned to the Guest 14 to 28 days after the Guest's departure.

The Guest is solely responsible for any damage or breakages beyond 'wear and tear' that may be caused to the property and/or to its contents, and also for any loss of items in the inventory during their stay. Upon arrival, the Guest should immediately report any damage to the premises to the Management Company. Any subsequent damage and/or breakage must be reported immediately to the Management Company or Owners. Examples of such damage might include, but are not limited, to broken windows or blinds, torn screen on screenhouse, burn marks on counters or furniture, appliance problems, major stains, etc.).

The Guest is responsible for the safe return of the key for the property. If the key is not returned or is lost, the cost of changing the lock will be deducted from the Damage Deposit.

The Villa is equipped with an Internet connected PC for your use. Whilst we endeavour to have this available for guests, routine maintenance may mean that we have to withdraw it from use at short notice. We accept no responsibility whatsoever for this. We ask that you do not try and tamper with the PC, load any software onto it or download any files from the Internet. The PC is thoroughly checked after every guest departure and you risk losing your Security/damage deposit if any tampering is found with the PC. It is a condition of your use of the Villa PC that you strictly adhere to the Villa PC Rules that are displayed in the Villa A-Z Information Folder. Please note that the Villa owners are able to login and remotely access the PC to carry out essential maintenance.

A PS2 has been provided free of charge for use by the Guests. This system includes the main unit (which also serves as a DVD player), two controllers, several games and a memory card. Guest is responsible for the proper use of the PS2 and its various components. If, when inventory is completed upon Guest's departure, it is noted that any games or other components of the system are missing, the cost to replace the missing items will be deducted from the Damage Deposit.

Charges for damages, losses or any maintenance or repairs to the premises, equipment, amenities or fixtures, or any cleaning services over and above those normally required to prepare the villa for the next guest which are necessitated by misuse or extraordinary uncleanliness, will be at the discretion of the Management Company and will be deducted from the Damage Deposit.

This rental villa is designated as a 'No Smoking'' villa, and all Guests agree to refrain from smoking inside the house. In the event that neutralization of smoke odours from cigarettes, cigars, pipes or other smoking materials is required, or in the event that burn marks from cigarettes, cigars, pipes, or other smoking materials are detected, the cost for elimination of those odours or repair of the burn marks will be deducted from the Damage Deposit.

If the barbeque grill is used and not cleaned by the Guest prior to departure, an additional fee of UK£15/US$25 will be charged against the Damage Deposit for the Management Company to clean the grill.

In the event that any damage or loss is assessed to be in excess of the amount of Damage Deposit collected, the Guest will be held responsible for full reimbursement of the outstanding amount and agrees to pay said amount with fourteen (14) days of written notification of such by the Owners.

Providing the owners receive written notice (by letter or e-mail) of cancellation not less than 12 weeks prior to the actual booking date, the signatory will not be liable to pay the full balance. It is the responsibility of the signatory to ensure that the signed cancellation letter reaches the owner. The reservation deposit will be forfeited. If the cancellation is received after 12 weeks prior to the start of the holiday the signatory is liable to pay the full balance of the final invoice. The owners reserve the right to cancel any bookings providing written notice is given and any balance paid refunded. In the unlikely event that circumstances beyond our control, necessitate cancellation of the booking, we will refund any monies paid to the party leader. (Without interest, compensation or consequential loss of any kind).

All persons stated on the booking form are responsible for the care of the property and are expected to take reasonable care of it including the locking of all doors and ensuring the security alarm is activated whenever the property is unoccupied. At the end of the rental period, all utensils, carpets, furnishings, walls, fittings must be left clean and tidy. It is the guest's responsibility to notify the management company immediately of any sudden equipment failure so that reasonable action can be take to rectify the situation.

To protect you and your belongings, together with securing our investment, there is a Security System installed at the Villa monitored through ADT.

To ensure its effectiveness it is essential the alarm is set/programmed whenever you leave the property unattended. Full details will be sent with the Villa Joining Instructions.

Should a problem arise and it is determined that the alarm was not set, activated or deactivated correctly this could result in the forfeit of all or part of your security deposit.

Your understanding of this rule is appreciated.

The maximum capacity that our villa is licensed for is 13. Everyone occupying the property must be listed on the booking form, including small children. This is Florida state law and must be adhered to. The accommodations cannot be shared or sub-let and only the persons shown on the booking form are permitted to stay in the property. No pets are permitted. Persons under 21 years of age are not acceptable unless accompanied by parents or responsible adults. The property is fully licensed for short-term rentals in Florida. The owners reserve the right to refuse admittance if this condition is not met. Failure to comply will render the booking void and no compensation will be paid.

Our pool depth is from around 3 feet to around 5 feet and the Jacuzzi is approx. 3 feet 6 inches deep. Our pool is regularly inspected, cleaned and maintained but may be affected by dust, dirt or insects, particularly during or after bad weather. A Pool Safety fence is provided to protect young children.

• Breakdown. Very occasionally, pool heating or lighting, etc breaks down - in the unlikely event that the pool heating breaks down during your stay (if you have pre-ordered this), the management company will make every effort to repair the heater and will either provide the owed day(s) pool heating at a later time or, if this proves impossible, refund the unused portion of pool heating costs. If pool lighting breaks down, this may not be able to be restored without draining the pool - if this is repaired during your stay, please be aware that you may not be able to use the pool for up to 72 hours whilst the water is drained, the light(s) repaired and the water restored to normal levels. For this reason, pool lighting breakdowns are normally repaired when the home is unoccupied to avoid guest inconvenience.
• Pool Heating. Pool heating is recommended (but not compulsory) for stays between October & May (but can be ordered for any month, to your choice) and must be requested on the Booking Form - there is a 4 day minimum period for pool heating. You should note that our Jacuzzi cannot be heated separately from the pool as it has a waterfall feature which runs water in the pool - if you wish to have the Jacuzzi heated, you will need to order pool heating.
• The Weather. Like you, we have no control over the weather! We are unable to guarantee the water temperature with pool heating as this will depend on the prevailing weather conditions. If you have ordered pool heating but the weather is warm, you will pay for ordered pool heating as this will have been turned on in advance of your arrival and no refunds will be given in these circumstances.
• Warming up. If you order pool heating from your check-in date, we cannot turn pool heating on for you whilst your rental home is occupied by other guests. Pool heating will be turned on (at some time between 11 am up to 4pm check-in time) on your check-in day, prior to your arrival. Depending on the weather conditions the water can take some hours to reach optimum temperature.
• Solar Blanket. Between October and April the Solar Blanket provided must be used when the pool is not in use (especially at night) or the heater will not function correctly.
• Cleaning. The pool is cleaned and chemically balanced every week for your safety and comfort; however on rare occasions it may be necessary to apply extra chemical to the pool to maintain safe and correct chemical levels. Should this occur during your stay it will be necessary for you to be out of the pool for a period of 12-24 hours for safety reasons. Please note that the management company nor ourselves accept no liability for compensation for the loss of pool heating or lighting facilities other than as noted above.

Florida has a tropical climate, which is ideal for both humans and pests. These are not an unusual occurrence and, for this reason, our home has a monthly pest control program. To help eliminate these uninvited guests we recommend that all windows and doors remain shut at all times and that all opened food is stored in the refrigerator provided. If you become aware of a pest problem inside the home, sprays such as Raid can be purchased locally. If the problem is more widespread, you must inform our management company immediately so that the appropriate treatment can be initiated.

In the unlikely event that you should have a problem with our rental home or its facilities, please bring this to the attention of the management company immediately so they can investigate and attempt to resolve the issue locally. If you are still dissatisfied with the outcome please send the complaint, in writing (by letter or e-mail), to us within 14 days of your return home. Please note that none of these provisions affect your statutory rights - your contract with us is governed solely by English Law and is subject to the jurisdiction of the English courts.

The owners and the management company of the property accept no responsibility whatsoever for death, personal injury, accidents, loss or damage to persons or personal belongings however caused. The use of all accommodations and amenities including the pool is entirely at the user's own risk. Children must be supervised by responsible adults at all times when using the pool. Glass or crockery is not permitted within the pool area. The owners or management company cannot accept any liability for any loss of rental time due to travel problem, flight delays or cancellations, industrial disputes or any events outside our control, including any form of Force Majeure. The owners and the Management Company cannot accept responsibility for the sudden failure of villa equipment but will take immediate reasonable action to rectify any such failure upon notification by the guests. If the pool heater cannot reach optimum temperature due to adverse cold weather conditions the owners or the management company cannot accept liability.

The villa will be available for occupancy from 4.00pm on the date of arrival and must be vacated by 10.00am (prompt) on the day of departure.

WE STRONGLY ADVISE ALL OUR GUESTS TO TAKE OUT TRAVEL INSURANCE FOR YOUR WHOLE PARTY, WHICH INCLUDES CANCELLATION CHARGES COVER (UK GUESTS ARE ALSO ADVISED TO TAKE OUT A POLICY WHICH INCLUDES ADEQUATE MEDICAL COVER) AS SOON AS YOU HAVE BOOKED ANY PART OF YOUR HOLIDAY OR VACATION. IF YOU CHOOSE NOT TO DO THIS YOU NEED TO BE AWARE THAT YOU WILL PERSONALLY BE RESPONSIBLE FOR PAYMENT OF ANY CANCELLATION CHARGES WHICH MAY BECOME DUE.

The owner or the management company accept no responsibility whatsoever and no compensation or any other payment will be made if any cancellation or change to the terms of the booking becomes necessary due to war or threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, fire, flood, adverse weather conditions, building or construction in progress within the community, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, or any other events beyond our control.

The owners or their management company shall be allowed access at any reasonable time during your stay.

This conduct is subject to and shall be construed in accordance with the laws of England and all parties hereby submit to the exclusive jurisdiction of the English Courts.

Glenbrook is a residential community. The actions of all members of your party should not interfere with the enjoyment of either other holidaymakers or the residents of Glenbrook. Please do not use the swimming pool, play loud music or engage in any activity which may cause inconvenience to your neighbors after 10.30pm or before 07.30am. In the event that any member of your party behaves in a way that is likely to cause distress, danger or annoyance to any other holidaymakers, residents of Glenbrook or damage to any property, the owners or their management company reserve the right to terminate your rental agreement immediately and forthwith. The owners or their management company will not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action.

In accordance with the Glenbrook Homeowners Association (HOA) rules, no truck or van, boat, trailer, recreational vehicle (RV), commercial vehicle or other types of non-passenger vehicles, equipment, implements or accessories shall be parked, stored or otherwise kept on any portion of the property or elsewhere on Glenbrook. The connection of the Villa’s utility supplies to any external vehicle/appliance is strictly prohibited.